Belsan Real Estate is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct that information.

1. What Personal Information We Collect

We may collect personal information including but not limited to:

• Full name

• Address and contact details (phone, email)

• Date of birth

• Employment and financial details (for rental or sales applications)

• Identification documents (e.g. driver’s licence, passport)

• Property ownership or tenancy details

• Information about your interactions with us (e.g. enquiries, feedback, complaints)

2. How We Collect Personal Information

We may collect personal information from you directly or from third parties when:

• You enquire about buying, selling, or leasing property

• You fill out forms or applications

• You visit our website or social media platforms

• You subscribe to newsletters or promotional materials

• You attend property inspections or events

• A third party provides information on your behalf (e.g. reference checks)

3. Use of Personal Information

We use your personal information to:

• Provide real estate services (sales, leasing, property management)

• Respond to your enquiries and requests

• Process rental applications and conduct reference checks

• Market properties and related services

• Comply with legal and regulatory obligations

• Improve our website, services, and customer experience

4. Disclosure of Personal Information

We may disclose your personal information to:

• Landlords, tenants, vendors, and buyers (as relevant to the transaction)

• Tradespeople and service providers (for property maintenance)

• Third-party platforms used for marketing and communications

• Government agencies and regulators (where required by law)

• Our professional advisers (e.g. lawyers, accountants)

We will not sell or rent your personal information to third parties.

5. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure.

Your data may be stored electronically or in hard copy and is secured using industry best practices. Where data is stored with third-party providers (e.g. cloud services), we ensure appropriate data protection measures are in place.

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct it by contacting us using the details below. We will respond within a reasonable time.

In some cases, we may need to verify your identity or may lawfully refuse your request, in which case we will explain why.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to collect information about how users interact with our site, such as IP addresses, browser types, and pages visited.

This information helps us improve our website performance and user experience. You can adjust your browser settings to refuse cookies if you prefer.

8. Marketing Communications

If you have consented, we may send you marketing materials about our services or property listings. You may opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend you check this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a complaint or request access to your personal information, please contact us at:

Belsan Real Estate

Email: sibel@belsan.com.au

Phone: 0426 993 803

Website: <https://belsan.com.au>

Postal Address: Start North, 12 Dimboola Road, Broadmeadows 3